Immigration Program Coordinator

Benefits:

Opportunity for advancement
Paid time off
Training & development

PURPOSE OF POSITION

The Immigration Program Coordinator is responsible for overseeing the day-to-day operations of the Immigration Services Program, including case management, legal service coordination, compliance, and program reporting. The Coordinator ensures high-quality, culturally competent services to immigrant clients, while maintaining compliance with funder requirements and legal/ethical standards.

This role serves as a key liaison between clients, legal service providers, internal staff, and external partners to ensure effective service delivery and program outcomes.

Schedule: Part-time, Monday–Thursday 4:00–8:00 PM, with flexible Fridays to support program needs.

RESPONSIBILITIES:

The major responsibility of this position includes, but are not limited to:

Case Management

· Maintain and update electronic and physical files for all immigration cases, ensuring all data is accurate and current.

· Conduct client intake and prevention needs assessments

· Assists applicants with gathering documents such as required evidence for immigration applications, including educational credentials, employment verification, and personal records

· Facilitates referrals, and ensures participants receive high-quality, culturally responsive support.

· Ensure accurate and timely case documentation and file maintenance

· Track critical deadlines, such as expiration dates and filing windows, to ensure continuous legal status for all participants.

· Facilitate onboarding sessions for new program participants to explain travel restrictions, maintenance of status, and program requirements.

Legal Services Coordination

· Coordinate with immigration attorneys and legal service providers

· Track case progress (e.g., TPS, work authorization, adjustment of status, family petitions, etc.)

· Ensure proper documentation and preparation of legal applications

· Maintain strict confidentiality and compliance with legal standards

Reporting & Compliance Monitoring

· Generate regular reports on program metrics, case volume, and processing timelines for senior leadership and funders.

· Monitor program performance against targets and deliverables

· Maintain accurate and timely documentation of all client encounters and services provided.

· Enter client data into required program data systems in accordance with program requirements.

· Track client referrals, follow-up activities, and service outcomes.

· Participate in quality improvement activities and data reporting requirements.

· Ensure compliance with all funding, regulatory, and legal requirements

· Maintain accurate data entry and reporting systems

· Prepare monthly, quarterly, and annual program reports

· Participate in audits, monitoring visits, and corrective action implementation

Communication, Program Collaboration and Team Participation

· Act as a liaison between the program, legal counsel, and program participants to provide status updates and answer procedural questions.

· Participate in team meetings, case conferences, and supervision sessions.

· Work collaboratively with other program staff to ensure coordinated services.

· Participate in training and professional development activities as assigned.

QUALIFICATIONS

· Associate’s in Public Health, in International Relations, Human Resources, Legal Studies, Human Services, or related field (Bachelor’s degree preferred).

· At least 1–2+ years of experience in immigration services, case management, or paralegal work.

· Strong communication, engagement, and client support skills.

· Demonstrated experience working with immigrant communities, particularly underserved communities

· Strong knowledge of U.S. immigration processes and documentation (e.g., TPS, work permits)

· Excellent organizational, documentation, and case tracking skills

· Strong interpersonal and cultural competency skills

· Ability to manage multiple priorities and meet deadlines

· Experience with data systems and reporting tools

· Strong interpersonal and engagement skills.

· Proficiency in case management software and Microsoft Office Suite.

· Ability to handle sensitive, confidential information with discretion.

· Excellent writing and communication skills; including multi-media outlets.

· Knowledge of citywide resources

· Bilingual (Haitian Creole strongly preferred)

· Must pass background check

· Support the mission of the organization.

Compensation: $40,000.00 - $55,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

40 Years of Community Service and Advocacy

For 40 years, HCC has been a long-time trusted source to the most underserved and vulnerable (immigrants, seniors and working poor) and has been positioned in the community as a leading organization providing access to free educational resources, linkage to direct care, preventative, and social support services to a large Caribbean population regardless of their socioeconomic circumstances. For the past four decades, the community members we served have shaped the direction, vision and values of the organization as we continue to build a strong and resilient community, promoting equality, and collaborating with a network of community partners to address our community’s most pressing health and racial injustices in the system. Our belief is that wellness begins with self-care and an investment in creating a safe environment for all.

Employment Opportunities

HCC is an equal opportunity employer. All candidates should have a demonstrated commitment to HCC’s mission/guiding principles and People of Color and immigrant issues, and proven ability working with multi-racial, multi-ethnic, inter-generational, and multi-gendered communities.

HCC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

HCC is always looking for talented people who are passionate about improving their community where they live, work and play. This page will be updated periodically to keep you informed about new job opportunities at HCC.

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